검색어 : 통합검색[Goldstein Susan Meyer]
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1
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EMPLOYEE DEVELOPMENT: AN EXAMINATION OF SERVICE STRATEGY IN A HIGH‐CONTACT SERVICE ENVIRONMENT
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GOLDSTEIN, SUSAN MEYER;
Olin School of Business, Washington University, St. Louis, Missouri 63130, USA;
(Production and operations management : an international journal of the Production and Operations Management Society,
v.12,
2003,
pp.186-203)
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2
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Linking publicness to operations management practices: a study of quality management practices in hospitals
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Goldstein, Susan Meyer;
Naor, Michael;
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(Journal of operations management,
v.23,
2005,
pp.209-228)
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3
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Use of structural equation modeling in operations management research: Looking back and forward
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Shah, Rachna;
Goldstein, Susan Meyer;
;
(Journal of operations management,
v.24,
2006,
pp.148-169)
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4
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Empirical Support for the Baldrige Award Framework in U.S. Hospitals :
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Goldstein, Susan Meyer;
Schweikhart, Sharon B.;
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(Health care management review,
v.27,
2002,
pp.62-75)
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5
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Performance Effects of Physicians’ Involvement in Hospital Strategic Decisions
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Goldstein, Susan Meyer;
Ward, Peter T.;
University of Minnesota;
The Ohio State University;
(Journal of service research : JSR,
v.6,
2004,
pp.361-372)
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6
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The Role of Clinical and Process Quality in Achieving Patient Satisfaction in Hospitals
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Marley, Kathryn A.;
Collier, David A.;
Meyer Goldstein, Susan;
;
(Decision sciences,
v.35,
2004,
pp.349-369)
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7
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Civilian-military pooling of health care resources in Haiti: a theory of complementarities perspective
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Naor, Michael;
Dey, Asoke;
Meyer Goldstein, Susan;
Rosen, Yitzhak;
Kogod School of Business, American University, Washington, DC, USA;
College of Business and Economics, University of Akron, Akron, OH, USA;
Carlson School of Management, University of Minnesota, Minneapolis, MN, USA;
Cardiovascular Division, Suny Downstate Medical Center , Brooklyn, NY, USA;
(International journal of production research,
v.56,
2018,
pp.6741-6757)
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8
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The service concept: the missing link in service design research?
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Goldstein, Susan Meyer;
Johnston, Robert;
Duffy, JoAnn;
Rao, Jay;
;
(Journal of operations management,
v.20,
2002,
pp.121-134)
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9
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Historical Supplier Performance and Strategic Relationship Dissolution: Unintentional but Serious Supplier Error as a Moderator
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Chen, Yi‐
Su;
Rungtusanatham, M. Johnny;
Goldstein, Susan Meyer;
Department of Management Studies, College of Business, University of Michigan‐
Dearborn, 19000 Hubbard Drive, FCS 184, Dearborn, MI, 48126;
Department of Management Sciences, Fisher College of Business, The Ohio State University, 636 Fisher Hall, 2100 Neil Avenue, Columbus, OH, 43210;
Carlson School of Management, University of Minnesota - Twin Cities, 3-150 Carlson School of Management, 321 19th AVE S, Minneapolis, MN, 55455;
(Decision sciences,
v.50,
2019,
pp.1224-1258)
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10
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The effect of location, strategy, and operations technology on hospital performance
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Goldstein, Susan Meyer;
Ward, Peter T;
Leong, G.Keong;
Butler, Timothy W;
;
(Journal of operations management,
v.20,
2002,
pp.63-75)