CONTENTS
Preface = ⅸ
Part One. The Nature of Knowledge and Its Management = 1
Classic in Knowledge Management
"What Is" in the World of Work and Working : Some Implications of the Shift to Knowledge Work / Fred Nickols = 3
The Tacit and Explicit Nature of Knowledge
The Knowledge in Knowledge Management / Fred Nickols = 12
Who Has Time to Think? / Cheryl Comeau-Kirsehner ; Louisa Wah = 22
Working with Tacit Knowledge / Joseph A. Horvath = 34
Part Two. Knowledge-Based Strategies = 53
What's Your Strategy for Managing Knowledge? / Morten T. Hansen ; Nitin Nohria ; Thomas Tierney = 55
The Hunter-Gatherers of the Knowledge Economy / David Berreby = 70
The End of Overhead / Charles E. Lucier ; Janet D. Torsilieri = 80
Competitive Intelligence and Competitor Analysis as Knowledge Management Applications / Arik R. Johnson = 85
Xerox Shares Its Knowledge / Michael Hickins = 98
Acquiring Intellect : Managing the Integration of Knowledge-Intensive Acquisitions / Julian Birkinshaw = 108
Part Three. Knowledge Management and Organizational Learning = 121
Organizational Learning
Developing Organizational Memory Through Learning Histories / George Roth ; Art Kleiner = 123
Making Knowledge Stick / Louisa Wah = 145
The Whole Enchilada : Intellectual Capital and You / Jack Gordon = 157
Learning Across a Living Company : The Shell Companies' Experiences / William E. Brenneman ; J. Bernard Keys ; Robert M. Fulmer = 169
Ten Steps to Creating a Corporate University / Jeanne C. Meister = 180
The Knowledge Chain / Richard A. Spinello = 189
The Collection and Codification of Knowledge
With an Eye to the Past : Transmitting the Corporate Memory / Theodore B. Kinni = 208
Practical Taxonomies / Sarah L. Roberts-Witt = 214
The Transfer of Knowledge in an Organization
Running a Corporate Publishing Program / James W. Cortada = 223
When Stories Create an Organization's Future / Janis Forman = 231
How Collaboration Fuels Knowledge / Charnell Havens ; Dylan Haas = 236
Problems on the Virtual Shop Floor : A Case Study / Byran Gladstone ; John Kawalek = 242
Communities of Practice, Social Capital, and Organizational Knowledge / Eric Lesser ; Laurence Prusak = 251
The Undercurrent Flow of Knowledge, Corporate Renaissance Group = 260
Implementing the Effective Management of Knowledge
Knowledge-Worker Productivity : The Biggest Challenge / Peter F. Drucker = 267
Managing Knowledge in Professional Service Firms / Thomas H. Davenport ; David E. Smith = 284
Building the Ultimate Resource / William Miller = 300
Behind the Buzz : The Substance of Knowledge Management / Louisa Wah = 307
Part Four. Knowledge Tools, Techniques, and Processes = 319
Information Technology
Information Rich, Knowledge Poor? / John Teresko = 321
Using Tools to Fit Culture and Processes / Len Grzanka = 326
Technology Support for Sustainable Innovation / Michael Stephenson ; Tony Davies = 329
Knowledge Management Tools
New Tools for Sustaining Competitive Advantage / Robert M. Fulmer ; Philip Gibbs ; J. Bernard Keys = 336
Managing Organizational Ignorance / Michael H. Zack = 353
Knowledge Management Techniques
Putting Quality in Managing Corporate Memory / Larry Todd Wilson = 374
Maximizing Intellectual Assets / Richard Tanler = 387
Some Proven Ways to Promote the Exchange of Ideas / Steve Kaye = 391
Swinging Doors and Musical Chairs / Arnold Kransdorff ; Russell Williams = 399
Measurements and Knowledge Management
Measurements and the Knowledge Revolution / Thomas A. Pearson = 408
Why Do a Knowledge Audit? / Thomas Koulopoulos ; Carl Frappaolo = 418
Part Five. Knowledge Management References = 425
Knowledge Management Bibliography / Eric Tsui = 427
Knowledge and Communities : An Annotated Bibliography / Michael Fontaine = 471
Directory of Knowledge Management Resources Online / Robert Magnan = 480
Directory of Knowledge Management Organizations = 489
Directory of Periodicals Dealing with Knowledge Management = 499
Quotes on Knowledge Management and Organizational Learning = 526
Calendar of Meetings and Events in Knowledge Management, April 2000-March 2001 = 538
Index = 553
Preface = ⅸ
Part One. The Nature of Knowledge and Its Management = 1
Classic in Knowledge Management
"What Is" in the World of Work and Working : Some Implications of the Shift to Knowledge Work / Fred Nickols = 3
The Tacit and Explicit Nature of Knowledge
The Knowledge in Knowledge Management / Fred Nickols = 12
Who Has Time to Think? / Cheryl Comeau-Kirsehner ; Louisa Wah = 22
Working with Tacit Knowledge / Joseph A. Horvath = 34
Part Two. Knowledge-Based Strategies = 53
What's Your Strategy for Managing Knowledge? / Morten T. Hansen ; Nitin Nohria ; Thomas Tierney = 55
The Hunter-Gatherers of the Knowledge Economy / David Berreby = 70
The End of Overhead / Charles E. Lucier ; Janet D. Torsilieri = 80
Competitive Intelligence and Competitor Analysis as Knowledge Management Applications / Arik R. Johnson = 85
Xerox Shares Its Knowledge / Michael Hickins = 98
Acquiring Intellect : Managing the Integration of Knowledge-Intensive Acquisitions / Julian Birkinshaw = 108
Part Three. Knowledge Management and Organizational Learning = 121
Organizational Learning
Developing Organizational Memory Through Learning Histories / George Roth ; Art Kleiner = 123
Making Knowledge Stick / Louisa Wah = 145
The Whole Enchilada : Intellectual Capital and You / Jack Gordon = 157
Learning Across a Living Company : The Shell Companies' Experiences / William E. Brenneman ; J. Bernard Keys ; Robert M. Fulmer = 169
Ten Steps to Creating a Corporate University / Jeanne C. Meister = 180
The Knowledge Chain / Richard A. Spinello = 189
The Collection and Codification of Knowledge
With an Eye to the Past : Transmitting the Corporate Memory / Theodore B. Kinni = 208
Practical Taxonomies / Sarah L. Roberts-Witt = 214
The Transfer of Knowledge in an Organization
Running a Corporate Publishing Program / James W. Cortada = 223
When Stories Create an Organization's Future / Janis Forman = 231
How Collaboration Fuels Knowledge / Charnell Havens ; Dylan Haas = 236
Problems on the Virtual Shop Floor : A Case Study / Byran Gladstone ; John Kawalek = 242
Communities of Practice, Social Capital, and Organizational Knowledge / Eric Lesser ; Laurence Prusak = 251
The Undercurrent Flow of Knowledge, Corporate Renaissance Group = 260
Implementing the Effective Management of Knowledge
Knowledge-Worker Productivity : The Biggest Challenge / Peter F. Drucker = 267
Managing Knowledge in Professional Service Firms / Thomas H. Davenport ; David E. Smith = 284
Building the Ultimate Resource / William Miller = 300
Behind the Buzz : The Substance of Knowledge Management / Louisa Wah = 307
Part Four. Knowledge Tools, Techniques, and Processes = 319
Information Technology
Information Rich, Knowledge Poor? / John Teresko = 321
Using Tools to Fit Culture and Processes / Len Grzanka = 326
Technology Support for Sustainable Innovation / Michael Stephenson ; Tony Davies = 329
Knowledge Management Tools
New Tools for Sustaining Competitive Advantage / Robert M. Fulmer ; Philip Gibbs ; J. Bernard Keys = 336
Managing Organizational Ignorance / Michael H. Zack = 353
Knowledge Management Techniques
Putting Quality in Managing Corporate Memory / Larry Todd Wilson = 374
Maximizing Intellectual Assets / Richard Tanler = 387
Some Proven Ways to Promote the Exchange of Ideas / Steve Kaye = 391
Swinging Doors and Musical Chairs / Arnold Kransdorff ; Russell Williams = 399
Measurements and Knowledge Management
Measurements and the Knowledge Revolution / Thomas A. Pearson = 408
Why Do a Knowledge Audit? / Thomas Koulopoulos ; Carl Frappaolo = 418
Part Five. Knowledge Management References = 425
Knowledge Management Bibliography / Eric Tsui = 427
Knowledge and Communities : An Annotated Bibliography / Michael Fontaine = 471
Directory of Knowledge Management Resources Online / Robert Magnan = 480
Directory of Knowledge Management Organizations = 489
Directory of Periodicals Dealing with Knowledge Management = 499
Quotes on Knowledge Management and Organizational Learning = 526
Calendar of Meetings and Events in Knowledge Management, April 2000-March 2001 = 538
Index = 553