CONTENTS
Introduction : Managing from a Distance = ⅸ
Acknowledgments = xvii
PART Ⅰ Distance Managing : The Foundation Principles = 1
1 The Seven Competencies of an Effective Distance Manager = 3
2 Five Things That Cripple the Effectiveness of the Distance Manager = 17
3 What Employees Want from a Distance Manager = 29
4 Six Types of Virtual Teams = 41
PART Ⅱ Stay Connected and Coordinated : The Dos and Don'ts = 57
5 The Distance Coach : Getting Peak Performance = 59
6 Distance Team Building : Practical Tips for building Effective Teams = 73
7 Distance Training : Building Skills In Remote Sites = 65
8 Building Trust from a Distance = 91
9 Overcoming the Isolation of the Satellite Office = 97
10 Managing Employees Who Work at Home = 105
11 Leading People Who Don't Report to You = 111
12 The Necessity of Face-to-Face Meetings = 119
13 Celebrating from a Distance = 25
PART Ⅲ The Distance Technology Handbook = 131
14 Setting Up a Virtual Office : The BasicHardware and Communications Lines People Need = 133
15 How to Use the Telephone = 147
16 The Distance Manager's Guide to Efficient Teleconferences = 155
17 Videoconferencing : Technology and Table Manners = 161
18 Managing by E-mail - Without Letting It Take Over Your Life = 171
19 Using Web Tool : Effective Shared Workplaces and Files = 181
20 Web Conferencing : Working with Whiteboards and Web Meetings = 187
PART Ⅳ The Distance Manager in Action = 195
21 The Distance Sales Manager at Xerox = 197
22 The Distance Protect Manager at International Paper = 205
23 The Distance Product Development Manager at Hewlett-Packard = 217
24 The Distance Senior Manager at Weyerhaeuser = 225
Index = 241
Introduction : Managing from a Distance = ⅸ
Acknowledgments = xvii
PART Ⅰ Distance Managing : The Foundation Principles = 1
1 The Seven Competencies of an Effective Distance Manager = 3
2 Five Things That Cripple the Effectiveness of the Distance Manager = 17
3 What Employees Want from a Distance Manager = 29
4 Six Types of Virtual Teams = 41
PART Ⅱ Stay Connected and Coordinated : The Dos and Don'ts = 57
5 The Distance Coach : Getting Peak Performance = 59
6 Distance Team Building : Practical Tips for building Effective Teams = 73
7 Distance Training : Building Skills In Remote Sites = 65
8 Building Trust from a Distance = 91
9 Overcoming the Isolation of the Satellite Office = 97
10 Managing Employees Who Work at Home = 105
11 Leading People Who Don't Report to You = 111
12 The Necessity of Face-to-Face Meetings = 119
13 Celebrating from a Distance = 25
PART Ⅲ The Distance Technology Handbook = 131
14 Setting Up a Virtual Office : The BasicHardware and Communications Lines People Need = 133
15 How to Use the Telephone = 147
16 The Distance Manager's Guide to Efficient Teleconferences = 155
17 Videoconferencing : Technology and Table Manners = 161
18 Managing by E-mail - Without Letting It Take Over Your Life = 171
19 Using Web Tool : Effective Shared Workplaces and Files = 181
20 Web Conferencing : Working with Whiteboards and Web Meetings = 187
PART Ⅳ The Distance Manager in Action = 195
21 The Distance Sales Manager at Xerox = 197
22 The Distance Protect Manager at International Paper = 205
23 The Distance Product Development Manager at Hewlett-Packard = 217
24 The Distance Senior Manager at Weyerhaeuser = 225
Index = 241